Medcom Privacy Policy

Collecting and Using Personal Information

Welcome to Medcom’s web site. We appreciate your interest in us. When you visit and navigate our sites and when you communicate with us via our sites, we will not collect personal information about you unless you provide us that information voluntarily. Any non-public personal information that you may provide via our sites will be used solely for the purpose stated on the page where it is collected. Medcom will not sell, license or transfer personal information we gather from you outside of Medcom and its affiliated companies, except as necessary to provide you with information, services or products that we offer independently or jointly with others, as required by law or in connection with judicial or governmental proceedings, or in connection with the sale of all or substantially all of Medcom assets or of the assets of a division of Medcom.

By “personal information,” we mean information that is unique to an individual and by which the individual may be identified, such as name, address, social security number, or health or financial information that is associated directly with an individual. This information is collected in order to provide benefits and services to you and to continue to improve and enhance our service offerings. This information may include, but is not limited to, that which you provide voluntarily through your interactions with the site, as well as information about how you use and navigate through the site.

Statistical information derived from the information submitted may be shared with third parties, however, such statistical information is not associated with any individual in a personally identifiable manner.

Your E-Mail

We welcome your comments or questions about our web sites and have provided e-mail boxes for that purpose. We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via non-cellular telephone at the numbers provided at various locations on our sites or, in the case of our health plan members, at the Member Services toll free number that appears on your identification card.

There are some locations on Medcom’s web sites where we have made special provisions for a more secure environment in which we can exchange information with you. At each of these locations, we will provide you with appropriate instructions.

Linking to Other Sites

From time to time, Medcom web sites may provide links to other web sites, not owned or controlled by Medcom, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other web site owners or the content or accuracy of those other web sites. Links to various non-Medcom web sites do not constitute or imply endorsement by Medcom of these web sites, any products or services described on these sites, or of any other material contained in them.

Promotions, Information, or Other Offers

We may from time to time, send you information or offers regarding products or services of BCBSF or others in which we believe you might be interested. These offers will include an option that you may execute in order to discontinue similar contacts.

Changes to This Statement

Medcom reserves the right to make changes to this Privacy Statement from time to time, which may be provided to you by any reasonable means including, but not limited to, posting the revised draft of the Statement on the Web site. You will be able to determine when this Statement was last revised by checking the “Last Revised” legend at the bottom of this Statement.

Notwithstanding the information policies stated above, the right to store and disclose to third parties any information under the following circumstances is reserved: when the law permits it (such as, for example, to comply with laws or to respond to governmental authorities); to legal advisors; and to protect the rights, property, safety or security of AIG, AIG Companies, Web site visitors or the public.

This Privacy Statement applies solely to online information collection and use practices in connection with this Web site; it does not apply to any practices conducted off-line or in connection with other web sites owned or operated by Medcom or any Medcom Company.