Flexible Spending Accounts, Health Reimbursement Accounts- Employee Benefit Administrator

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Third Party Administration (TPA) Services

We blend the strengths of experienced call center professionals with trained claims examiners to achieve a team with strong technical and client service skills.

Over half of our client service staff has processed claims with an average claims paying experience that exceeds seven years.

Our client services staff has over 50 years of experience in claims processing or client service experience

With our improved electronic claims processing system the staffing needs of our claims department has shifted. Rather than utilizing one type of claims examiner and producing a significant amount of manual processing, our claims team now includes a more sophisticated plan builder (i.e. programmer), more data input professionals and fewer claims examiners.

The Florida Health Alliance network is a subsidiary of Medcom established in January 1984. FHA is a Preferred Provider Organization based in Jacksonville, Florida that involves a cooperative of employers, employees, physicians, hospitals and other health care providers. FHA provides a network in Northeast Florida, and offers other treaty networks throughout the United States.

Elements characterizing the FHA provider network are freedom of choice and quality of service delivered by its panel of participating providers. Employers have designed self-funded health care plans around FHA that provide creative, cost-effective benefits for their covered employees and dependents. To encourage participation in the FHA network, covered clients receive higher levels of benefits with lower deductibles, co-payments, and coinsurance percentages and out of pocket costs for employees.